Physiotherapy, Chiropractic Care, Massage Therapy, Acupuncture & more.
Frequently Asked Questions
We offer personalized, evidence-based care to help you move better, feel stronger, and recover faster. Our experienced team provides physiotherapy, chiropractic care, massage therapy, acupuncture, and more, all under one roof.
Everything You Need to Know About Your Visit to Ignite Health Clinic
At Ignite Health Clinic, we understand that you may have questions before booking your appointment. From insurance information to what to expect during your first visit, we’ve got you covered. Browse the answers below by topic, and select Read Full Answer for more detail on any question. If you need more information, feel free to contact us directly!
Search our FAQs
Booking & Your First Visit
Do I need a doctor's referral to book an appointment?
You do not need a referral to book an appointment with us. However, depending on your insurance provider, you may need a referral when submitting your claim for reimbursement. We recommend contacting your insurance provider beforehand to confirm their specific requirements.
How do I book an appointment?
You do not need a referral to book an appointment with us. However, depending on your insurance provider, you may need a referral when submitting your claim for reimbursement. We recommend contacting your insurance provider beforehand to confirm their specific requirements.
Do you offer a free consultation?
Yes, we do! We’re pleased to offer a free consultation to help assess your needs and guide you through your treatment options. Book your consultation today to get started on your journey to better health.
What will my initial assessment consist of?
Your first appointment will include a comprehensive evaluation of your symptoms, an in-depth review of your health history, and an assessment to identify the root cause of your condition. Based on the assessment, we may begin treatment immediately, which could include therapies such as cupping, scraping, acupuncture, or spinal manipulation.
How long does an appointment take?
Initial assessments are longer than follow-up visits so your practitioner has time to review your history and assess you properly. The exact length depends on the service you book. [Confirm durations per service]
What should I wear when I come for a visit?
We recommend wearing athletic or comfortable, loose-fitting clothing that allows easy access to the area being treated. This helps ensure your treatment session is as effective as possible.
How often will I need treatment?
The frequency of your treatments will depend on your specific condition and personal health goals. After your initial assessment, we’ll provide a recommended treatment plan tailored to your needs.
What is your cancellation policy?
We kindly ask for advance notice if you need to cancel or reschedule, so we can offer the time to another patient. [Confirm notice period and any late-cancellation fee]
Are your practitioners registered and licensed?
Yes. Our practitioners are regulated health professionals registered with their respective colleges in Ontario, so your care meets provincial standards and your receipts can be submitted to insurance.
Do you treat children and seniors?
We see patients across a wide range of ages and adapt each treatment to the person in front of us. [Confirm age groups treated for each service]
Is there free parking on site?
Yes! We offer free parking on site for your convenience, making it easy for you to access our clinic.
Insurance & Payment
Do you direct bill to insurance?
We do not offer direct billing to insurance companies. However, we provide a detailed invoice that you can submit to your insurance provider for reimbursement. It’s a straightforward process, and we’re happy to guide you through it if needed.
What payment methods do you accept?
We accept a wide range of payment methods, including cash and all major debit/credit cards such as Interac, Visa, MasterCard, American Express, JCB, UnionPay, Discover, and Diners Club International.
Is my treatment covered by insurance?
Most extended health plans cover physiotherapy, chiropractic care, registered massage therapy and acupuncture up to a yearly limit. Coverage varies by plan, so check your benefits booklet or call your provider before your visit.
Can I use my receipts for a health spending account or taxes?
Our detailed invoices can be submitted to a health spending account, and treatment by a regulated practitioner may count as an eligible medical expense on your tax return. Check with your plan administrator or tax professional.
Do you treat motor vehicle accident injuries?
Yes. We treat injuries from car accidents such as whiplash, neck and back pain, and headaches, with a plan built around your recovery. [Confirm how auto-insurance claims are handled]
Physiotherapy
Explore physiotherapy →
What conditions does physiotherapy treat?
Physiotherapy helps with back and neck pain, sciatica, arthritis, frozen shoulder, tendonitis, sprains and strains, repetitive strain injuries and recovery after injury. See our What We Treat page for the full list.
Should I see a physiotherapist, chiropractor or massage therapist?
It depends on your symptoms and goals. Physiotherapy focuses on movement and rehab, chiropractic care on the spine and joints, and massage therapy on muscles and soft tissue. Not sure? Book a free consultation and we’ll point you to the right fit.
Will I get exercises to do at home?
Yes. Most treatment plans include a short home exercise program so you keep making progress between visits. Your physiotherapist will show you each exercise and adjust it as you improve.
Does physiotherapy hurt?
Some hands-on techniques and exercises can feel uncomfortable for a short time, but treatment shouldn’t be painful. Your physiotherapist will check in with you and adjust to your comfort level.
Chiropractic Care
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Is a chiropractic adjustment safe?
Chiropractic care is generally considered safe when provided by a licensed chiropractor. Your first visit includes a health history and assessment, so we can choose techniques that suit you, including gentle options that don’t involve adjustments.
What is the popping sound during an adjustment?
The sound is gas being released from the fluid inside a joint when it moves, not bones cracking. Not every adjustment makes a sound, and the sound isn’t what makes it work.
Massage Therapy
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What's the difference between RMT massage and Thai massage?
RMT massage is given by a Registered Massage Therapist on a treatment table and targets specific muscles and concerns. Thai massage is done fully clothed and uses assisted stretching and rhythmic pressure. [Confirm insurance eligibility for Thai massage]
Is it normal to feel sore after a massage?
Mild soreness for a day or two is common, especially after deep tissue work. Drinking water, gentle movement and a warm shower can help. Always tell your therapist if the pressure feels like too much.
Acupuncture & Cupping
Explore acupuncture →
Does acupuncture hurt?
Acupuncture uses very thin, sterile, single-use needles, so most people feel little more than a light tap. You may notice a dull ache, warmth or tingling around the needle, which is normal.
What is neurofunctional acupuncture?
Neurofunctional acupuncture places needles near specific nerves and muscles to help calm pain and restore normal movement. It may be paired with gentle electrical stimulation and is often used alongside physiotherapy.
What is cosmetic acupuncture?
Cosmetic acupuncture is a facial acupuncture treatment that supports circulation and skin tone as a natural approach to anti-aging. Results build gradually over a series of sessions.
Will cupping leave marks?
Cupping often leaves round marks where the cups were placed. They are not painful and usually fade within a few days to a week.
Pelvic Floor, Sports & Orthotics
What happens at a pelvic floor physiotherapy appointment?
Your first visit is private and starts with a conversation about your symptoms and goals. The assessment may include an internal exam, but only with your consent, and you’ll leave with education and exercises to start right away.
Is pelvic floor physiotherapy only for women?
No. Pelvic floor physiotherapy helps people of all genders with concerns such as bladder leaks, pelvic pain and recovery after surgery, including prostate surgery.
Do you treat sports injuries?
Yes. Our sports physiotherapy helps with sprains, strains, running injuries, tendon problems and return to sport, with a plan built around your training and goals.
Do I need custom orthotics?
Custom orthotics can help with foot, heel, knee or back pain linked to how you stand and walk. We start with an assessment to see if they’re right for you, and many insurance plans cover them.
Still have a question?
Our front desk team is happy to help. Call us, email info@ignitehealthclinic.com, or book a free consultation and we’ll guide you from there.
Our Brampton Physiotherapy & Wellness Services
Serving Brampton, Ignite Health Clinic is a multidisciplinary wellness center offering expert chiropractic care, physiotherapy, massage therapy, acupuncture and more.
Physiotherapy
Through personalized treatment plans, Registered Physiotherapist Ramandeep Singh focuses on relieving pain, getting you moving again and feeling like a new you. Whether you’re experiencing pain from an injury, chronic condition or just daily activities, Ramandeep will get you back to your old self in no time. Book an appointment today.
Chiropractic Care
Dr. Sumeet Brar creates a custom plan for every patient that addresses their individual condition, symptoms, lifestyle, and short/long term recovery objectives to help them be less in pain, have greater range of motion, and better total function as well as general health.
Massage Therapy
Our RMT (Registered Massage Therapist) specializes in massage therapy to help you relax and relieve tight muscles and stress. Our therapist uses various massage therapies and methods to help people who have chronic pain, poor circulation, and those who are recovering from injury.
Acupuncture
Our Acupuncture services offer a variety of benefits including decreasing pain, stress and restoring balance to the body. This is achieved by inserting small, thin sterile needles into specific areas of the body, creating an increased amount of blood flow and assisting the body’s natural ability to heal itself.
