Privacy Policy
At Ignite Health Clinic (“Ignite Health Clinic,” “we,” “our,” or “us”), we are committed to protecting the privacy and confidentiality of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, contact our clinic, or receive healthcare services from us.
Information We Collect
We may collect personal information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Mailing address
- Date of birth
- Health and medical information relevant to your treatment
- Insurance and payment information
- Information submitted through online forms, appointment requests, or inquiries
We may also automatically collect certain technical information when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Website usage data collected through cookies and analytics tools
How We Use Your Information
We may use your information to:
- Schedule and manage appointments
- Provide healthcare services and treatment
- Communicate with you regarding your care
- Respond to inquiries and requests
- Process payments and insurance claims
- Improve our website and services
- Meet legal, regulatory, and professional obligations
Consent
By providing your personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. You may withdraw your consent at any time, subject to legal and professional obligations.
Protection of Personal Information
We take reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, loss, misuse, or alteration.
Access to personal information is limited to authorized healthcare professionals and staff members who require the information to perform their duties.
Disclosure of Information
We do not sell, rent, or trade your personal information.
We may disclose personal information:
- To healthcare professionals involved in your care
- To insurance providers when required for claims processing
- To service providers assisting with clinic operations
- When required by law, court order, or regulatory authority
- To protect the safety, rights, or property of patients, staff, or the public
Website Cookies and Analytics
Our website may use cookies and similar technologies to enhance user experience and collect website usage information.
We may use third-party analytics services, such as Google Analytics, to better understand how visitors use our website. These services may collect information about your visit, including pages viewed and time spent on the site.
You can adjust your browser settings to refuse cookies; however, some website features may not function properly.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.
Access and Correction Requests
You have the right to request access to your personal information and to request corrections if you believe the information is inaccurate or incomplete.
Requests may be submitted using the contact information provided below.
Retention of Information
Personal information is retained only as long as necessary to fulfill the purposes for which it was collected and to comply with applicable legal, regulatory, and professional record-keeping requirements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised effective date.
We are committed to protecting your privacy and handling your personal information in accordance with applicable privacy laws in Ontario and Canada.